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Clinical Informatics Educator (Epic Willow)

May 20, 2026

Job Title & Specialty Area: Clinical Informatics Educator (Epic Willow)Department: Office of the Chief MedLocation: Dallas, TXShift: Monday to FridayJob Type: On-SiteWhy Children's Health?At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. SUMMARYWe are seeking a skilled and dedicated Clinical Informatics Educator to provide educational expertise and system knowledge that ensures staff competency in clinical informatics and health information technology. This role focuses on educating pharmacy staff and clinical teams – including inpatient and outpatient physicians and nursing staff – on the effective use and integration of the electronic health record (EHR), Epic Willow, and related technologies that support care delivery.The Clinical Informatics Educator partners closely with pharmacy, clinical, and IT teams to support the implementation, optimization, and adoption of the EHR, clinical decision support (CDS) tools, and other health technologies. Through education, training, and workflow support, this role contributes to improved quality of care, patient safety, and operational efficiency.This is a full-time position working onsite, Monday through Friday. Position may require travel between both Dallas and Plano main campuses as well as clinic sites across the DFW region. Epic system application certification in Willow Ambulatory, Inpatient, or Inventory is required within 12 months of hire. Responsibilities<ul><li>New-Hire Training: Facilitates training for new pharmacy staff and documents training completion for records management. This also includes the development and maintenance of training users and patients in the training environment.</li><li>Training and Support: Design, develop, and deliver comprehensive training programs on the EHR system. Customize training materials and sessions to meet the needs of different user groups. </li><li>System Changes / Upgrades: Work with IT, clinical, and operations teams to ensure successful deployment and integration of system changes and upgrades. Ensures proper communication to impacted clinical staff and operational teams. Act as a liaison between staff and IT teams to address workflow issues and system functionality concerns. </li><li>Sustainability and Continuous Support: Provide ongoing support for clinic staff and serve as a point of contact for answering questions and providing expert guidance on EHR related challenges. This includes ongoing efficiency training as well as unit/clinic rounding, elbow/1:1/group support, and assistance with real-time issues.</li><li>System Training Environments: Configures and maintains the training environment for clinical systems used for new-hire training, test-outs, and practice for new features and clinical workflows.</li><li>Project Support: Provides training expertise by providing go-live support during implementation of major system-wide projects. </li></ul> How You’ll Be Successful:WORK EXPERIENCE<ul><li>At least 2 years of previous teaching experience Required</li></ul> EDUCATION <ul><li>Four-year Bachelor's degree or equivalent experience Required</li><li>Graduate or professional work or advanced degree; or equivalent experience Preferred</li></ul> LICENSES AND CERTIFICATIONS <ul><li>Epic System Application Curriculum Certification (required within 12 months of hire) 1 Year Required</li><li>Epic Training Environment Build Certification Preferred</li><li>Certification in Nursing Informatics Preferred</li></ul> A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You:· Employee portion of medical plan premiums are covered after 3 years.· 4%-10% employee savings plan match based on tenure· Paid Parental Leave (up to 12 weeks)· Caregiver Leave· Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...