Zendesk Expert Needed (AI Chatbot + Automation + Workflow Optimization – Immediate Start)

Job Description:

We are looking for a highly experienced Zendesk specialist who can help us fully optimize our customer support system with a strong focus on automation, efficiency, and AI integration.

This project needs to start immediately and be implemented within the next 1–2 days, so we are only looking for someone who is fast, experienced, and knows exactly what they’re doing.

🔧 Responsibilities:

1. Zendesk Setup + Customization

Customize Zendesk layout, views, and dashboards

Organize ticket structure for efficiency

Clean up and optimize existing setup (if needed)

2. Automation + Workflow Optimization

Set up triggers, automations, and macros

Create smart ticket routing (by topic, urgency, etc.)

Reduce manual workload through automation

Improve response times and support efficiency

3. AI Chatbot Integration

Set up and configure AI chatbot within Zendesk

Build conversation flows to handle common inquiries

Ensure smooth handoff from bot → human support

Optimize chatbot to reduce ticket volume

4. Customer Experience Optimization

Improve overall support flow and user experience

Identify gaps in current system and suggest improvements

Implement best practices for scaling support

🚀 What We’re Looking For:

Strong experience with Zendesk customization and automation

Proven experience setting up AI chatbots within Zendesk

Ability to audit, strategize, and execute quickly

Someone who can think beyond basic setup and improve systems

⚡ Important:

Must be able to start immediately

Must be able to complete within 1–2 days

We are looking for someone efficient and experienced (not beginner level)

📊 To Apply, Please Include:

Zendesk systems you have customized

Examples of automation workflows you’ve built

AI chatbot setups you’ve implemented

Any results (faster response time, reduced tickets, etc.)

Confirmation you can start immediately

💰 Project Scope:

Open to fixed price or hourly depending on experience.

Potential for ongoing work if a good fit.

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