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Technology Support Unit Manager

April 18, 2026

Overview Department Overview Technology Support applies technology to streamline and continuously improve our business processes. This division supports a wide range of functions including computer systems, software applications, databases, corporate web servers, local area networks, wide area networks, information security and audio visual equipment. Primary Responsibilities The Technology Support Unit Manager establishes and implements a strategy to provide the corporation with effective and cost-efficient support for Information Technology (IT) infrastructure and services. This could include one or more of the following functions: Server Engineering, Network Engineering, Database Administration, Network Operations Center, Support Center, Mainframe Systems, Enterprise Content Management, Procurement or Workstation Support. This excludes functional areas that fall under the Operations Services Management department. The Technology Support Unit Manager provides assistance to all areas of the corporation. Many areas are supported directly, where the customer directly interfaces with the staff. The incumbent must do research necessary to understand the technical aspects of assigned projects and make recommendations regarding such projects. The incumbent analyzes tasks throughout the Company and recommends enhancements that will improve productivity and/or availability. The incumbent interacts with all levels of management and with vendors regarding technical issues that affect the Company. Additionally, the Manager of Cloud Engineering & Operations provides oversight and manages the team responsible for: <ul><li>The design, deployment, and management of highly available and resilient cloud infrastructure, primarily in Azure and AWS</li><li>All cloud data center operations, including, but not limited to, compute, network, storage, and supporting cloud infrastructure</li><li>Developing and implementing cloud-specific policies and strategies for change management, capacity planning, lifecycle management, disaster recovery, and compliance, aligned with existing on-premises procedures</li><li>Establishing and enforcing cloud governance policies, including tagging standards, resource naming conventions, and cost optimization practices</li><li>Managing Infrastructure as Code (IaC) and automation practices using Terraform, Ansible, or other approved IaC solutions</li><li>Collaborating with Enterprise Architecture, Application Development, and Information Security teams to ensure cloud infrastructure aligns with business objectives</li><li>Managing vendor relationships, service level agreements, and cloud budget planning and forecasting</li><li>Monitoring and reporting on cloud performance metrics, availability SLAs, and capacity planning to support scalability and business continuity</li></ul> The incumbent manages a budget between $1M to $10M. The Information Technology activities of capacity planning, performance tuning and securing information systems performed by this position have a far reaching impact on both the efficiency (cost) of mainframe, distributed and web-based systems as well as the ability of Blue Cross to reliably deliver the fundamental services that customers have purchased including claim, eligibility, premium income and inquiry resolution systems. This has a direct impact on Blue Cross' brand image and capacity to retain existing customers and acquire new ones. The incumbent selects, trains, evaluates, and rewards direct reports within corporate, Human Resources, and department policies and guidelines, coordinating the efforts of exempt positions, which are direct reports. The incumbent also plans, organizes, directs, and budgets for department activities. Decisions are subject to review by the Department Manager. The incumbent supervises 10 to 20 exempt associates, and up to 15 non-exempt associates. The Unit Manager reports to the Department Manager of Technology Support in the Technology Support Division. Direct reports could include any of the following: Server Engineers, Network Engineers, Database Administrators, Enterprise Desktop Management (EDM) Engineers, Automation Engineers The incumbent (1) receives general direction from the Department Manager; (2) helps determine system capabilities and software purchases to best meet user needs; and (3) assists to determine appropriate levels of technical problem resolution and monitoring for the corporation as a whole and makes appropriate technology decisions in support of operational needs. Summary of Qualifications <ul><li>Bachelor's Degree</li><li>5 years of experience in support of Workstation, Network Operations Center (NOC), Enterprise Content Management (ECM), IT Operations, Network Data or Voice, Server Hardware, Database, Mainframe, Application Development, Information Security, and/or IT Audit</li><li>Knowledge of computer hardware, software and peripheral equipment, including storage devices, printers, scanners, etc.</li><li>Experience interacting with customers, vendors, business areas, and multifaceted IT organizations</li><li>Good communication, time management, and project management skills </li><li>Experience prioritizing multiple tasks appropriately and effectively</li><li>3 years of Blue Cross and Blue Shield of Alabama IT Infrastructure experience preferred </li><li>Experience/expertise in AWS, Azure, GCP, and hybrid cloud environments preferred</li><li>AWS Certified Solutions Architect / Azure Solutions Architect Expert certification preferred</li><li>Experience with automation tools such as Terraform, CloudFormation, Ansible preferred</li><li>Knowledge of Docker, Kubernetes, ECS, and related orchestration tools preferred</li><li>Familiarity with cloud security frameworks preferred</li><li>Experience with multi-cloud management tools and platforms that facilitate the management of multiple cloud environments preferred</li><li>Knowledge and/or experience managing complex budgets preferred</li><li>Leadership and/or participation in nationally recognized groups preferred</li><li>Experience with vendor relations, reviewing contracts and/or interacting with the Legal department preferred</li><li>Experience managing project level resources and coordinating work related activities of high-level technical experts preferred</li><li>Experience understanding and analyzing complex issues, problems and opportunities and making recommendations for solutions or improvements preferred</li></ul> Work Location The work location for this position will be hybrid (onsite/remote). Terms and Agreements By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination. Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association Realize Full Potential

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...