Teams SME

Job Title: Teams SME

Location: NYC or Scottsdale, AZ or Omaha, NE 

Position Type: Full-time

Work Type: Remote 

Salary: Base salary range around 100k to 120k + relocation expenses & client approved benefits. 

Job Description:

Must-Have
 
Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
Understanding of Teams Licensing and Communication Credits
Troubleshoot and configure Teams, Channels, Private Channels and its members.
Retention Policies, E-911 understanding, Device focused troubleshooting
Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics
Teams’ Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize
Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
Knowledge of App Centric Mgmt for Teams
Knowledge of API Registrations for Teams Apps both Delegated and Application levels
Able to quickly work on Exec level issue escalations, and provide an initial RCA within a reasonable time frame
Able to accurately test new features to an enterprise comfortability level to raise a Change
Always be up-to-date on new Teams features and Security updates
Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
Knowledge on Teams related SharePoint / One Drive areas.
PowerShell Scripting / MS Graph knowledge and understanding.
Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
Responsible for handling Level 3 service requests and operational activities.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
Coordination with different escalation teams during high-risk Incidents or Projects.
Adheres to engineering methodologies, standards, and leading practices.
Provide feedback regarding engineering methodologies and various user requirements.
Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
Execution of application environment tasks as required for incident resolution.
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
Respond to automated alerts on the health of systems.
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Root cause analysis and service improvement solutions.
Certifications (MS-700)

Good-to-Have
 
Planning, designing and Implementing of M365 services
Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
Smart troubleshooting skills
Knowledge on enterprise Mobility like EndPoint Manager
Ability to work with solution archi tect for technical solution
Ability to manage multiple tenants
Good knowledge in ITSM tools like ServiceNow
Good communication and articulation skill
Flexible in shifting duty / Flexible in relocation

ABOUT Ztek:

Website:

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at "To apply, click the Monster apply button" Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.


Remote

About the Company:
TCS


Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.

At TCS, we service a wide range of industry verticals, technology platforms, and business functions. This multifarious exposure provides you with growth opportunities at every step of your career. TCS lets you draw upon its superlative treasure of experience and expertise to add to yours.

A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at



Company Size:
10,000 employees or more


Industry:
Computer/IT Services


Founded:
1968


Website:


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