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Senior Integration Lead - GM Motorsports
Job Description The Role The Sr. Integration Lead on the GM Motorsports Data Science team is responsible for the reliability and day-to-day operation of key software applications used across NASCAR, IndyCar, and other GM racing programs. This role focuses on maintaining software, troubleshooting issues, and ensuring application uptime for tools supporting race engineering, data science, and operations. You will work closely with data scientists, software engineers, race engineers, and IT to keep critical applications stable, performant, and usable in time-sensitive motorsports environments. What You’ll Do Application operations & uptime Own the operational health of key motorsports applications (data pipelines, analytics tools, web services, dashboards, race-weekend tools). Monitor application availability, performance, and error rates; respond quickly to incidents and degradations. Implement and maintain alerting, logging, and observability to detect and diagnose issues early. Incident response & troubleshooting Serve as a primary responder for production issues, including off-hours support during critical events (e.g., race weekends, major tests). Troubleshoot and resolve application, configuration, and data issues across the stack in coordination with development teams and infrastructure/IT. Perform root cause analysis, document findings, and drive follow-up actions to prevent recurrence. Maintenance & release support Coordinate and execute routine maintenance, upgrades, and patches for applications and supporting components. Partner with software engineering and data science teams to plan and validate releases, including smoke tests, rollback plans, and change management. Maintain and improve runbooks, deployment guides, and operational documentation. User support & enablement Provide tier-2/3 support for motorsports users, including data scientists, engineers, and program staff. Triage and resolve user-reported issues, escalating to development or infrastructure teams when needed. Capture and relay user feedback and recurrent pain points into backlog items and improvement plans. Reliability & process improvements Identify and implement automation to reduce manual operations (scripts, tooling, self-service workflows). Contribute to SLA/SLO definitions and help track adherence for critical motorsports applications. Partner with teams to design systems for reliability, scalability, and supportability from the outset. Collaboration Work closely with data science, software engineering, DevOps, and motorsports IT to ensure alignment on environments, dependencies, and support boundaries. Communicate clearly and effectively with technical and non-technical stakeholders, especially during incidents and race events. Your Skills & Abilities (Required Qualifications) Education & experience Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; or equivalent practical experience. Typically 3–5+ years in an application support, SRE, DevOps, or related operations role supporting production systems. Technical skills Strong experience supporting applications built with Python and/or .NET/Java, web services, and APIs. Proficiency with Linux-based environments, shell scripting, and basic networking concepts. Hands-on experience with monitoring and logging tools (e.g., Grafana, Prometheus, ELK/EFK, App Insights, Datadog or similar). Familiarity with SQL and working with relational databases; ability to diagnose basic data and query issues. Experience with cloud platforms (Azure preferred) and containerized deployments (Docker, Kubernetes or similar). Understanding of CI/CD pipelines and release processes. Soft skills Strong problem-solving and debugging skills under time pressure. Clear, structured communication, especially in incident scenarios and with non-technical stakeholders. Demonstrated ability to own problems end-to-end and follow through on operational improvements. What Will Give You a Competitive Edge (Preferred Qualifications) Experience supporting data-intensive or analytics applications (dashboards, ML services, ETL/ELT pipelines). Exposure to motorsports, automotive, or real-time operational environments where uptime is critical. Experience with ITIL or similar service-management practices (incident, problem, and change management). Familiarity with infrastructure-as-code (e.g., Terraform, ARM/Bicep) and configuration management tools. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}. Este puesto podría ser elegible para beneficios de relocalización. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations Estamos decididos a liderar el cambio del mundo impulsados por la tecnología, el ingenio y el aprovechamiento de la creatividad que surgen de la diversidad de nuestro equipo. Únase a nosotros para ayudar a liderar el cambio que hará que nuestro mundo sea mejor, más seguro y más equitativo para todos, haciéndose miembro de la Comunidad de Talentos de GM (beamery.com). Como parte de nuestra comunidad de talentos, recibirá actualizaciones sobre GM, puestos vacantes, información sobre carreras y más. Tenga en cuenta que con solo completar el formulario a continuación no se le agregará a nuestra Comunidad de talentos automáticamente, sino que tendrá que usar el enlace de arriba. Si está buscando postularse para un puesto específico, le alentamos a que haga clic en "Solicitar ahora" en la publicación de trabajo de su interés.