Senior Group Billing Clerk

About the position

The Sr. Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.  This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties.  This team member also validates , organizes, and sends the final invoice for complex billing scenarios such as multi-property billing and unique billing requests.  This team member represents Loews as our Group Billing Concierge, providing expertise , problem resolution, and outstanding service levels to our valued group clients.  Timeliness and accuracy of the work performed by the Sr. Group Billing Clerk is critical as this is often the last impression a valuable group client will have of the hotel and brand.  Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.  The Sr. Group Billing Clerk reports to the Billing Services Manager.

Responsibilities

  • Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
  • Uses hotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts.
  • Calculates contractual concessions owed and adjusts accordingly in property management system.
  • Research and resolve missing or discrepant charges to ensure highest levels of billing accuracy.
  • Compiles final invoice for hotel group and catering functions for timely delivery to clients and third-party planners.
  • Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
  • Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.
  • Performs daily audit of department's financial transactions to ensure accuracy and compliance.
  • Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
  • Accountable for achievement of metrics and targets associated with the position.
  • Regular attendance in conformance with standards
  • May be to work varying schedules to reflect business needs
  • Required to attend all training sessions and meetings
  • Ability to perform “Physical Requirements” as explained below
  • Other duties as assigned

Requirements

  • Minimum 6 months of billing and accounting experience.
  • HS Diploma or GED equivalent preferred
  • 1-2 years customer-facing work experience in hospitality or finance environment
  • Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
  • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
  • Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Benefits

  • Hybrid work schedule
  • Competitive health & wellness benefits, 401(k) & company match
  • Paid Sick Days, Vacation, and Holidays, Paid Bereavement
  • Pet Insurance and Paid Pet Bereavement
  • Training & Development opportunities, career growth
  • Tuition Reimbursement
  • Onsite fitness facilities
  • Team Member Hotel Rates, other discounts, perks and more
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