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Sales Coach (m/w/d) Remote in Griechenland
About the position
Durch unsere engagierten Mitarbeiter liefert Conduent unternehmenskritische Dienstleistungen und Lösungen im Auftrag von Fortune 100 Unternehmen und über 500 Regierungen - und schafft so außergewöhnliche Ergebnisse für unsere Kunden und die Millionen von Menschen, die auf sie zählen. Sie haben die Möglichkeit, sich persönlich zu entfalten, etwas zu bewirken und Teil einer Kultur zu sein, in der Individualität jeden Tag wahrgenommen und geschätzt wird. Conduent ist ein Arbeitgeber, der Chancengleichheit fördert und Bewerber für alle Positionen berücksichtigt, unabhängig von Rasse, Hautfarbe, Glauben, Religion, Abstammung, nationaler Herkunft, Alter, Geschlechtsidentität, Geschlechtsausdruck, Geschlecht/Geschlecht, Familienstand, sexueller Orientierung, körperlicher oder geistiger Behinderung , medizinischer Zustand, Verwendung eines Blindenhundes oder Diensttiers, Militär-/Veteranenstatus, Staatsbürgerschaftsstatus, Grundlage genetischer Informationen oder jede andere gesetzlich geschützte Gruppe. Für US-Bewerber: Menschen mit Behinderungen, die angemessene Vorkehrungen benötigen, um sich um eine Anstellung bei Conduent zu bewerben oder um diese zu konkurrieren, können solche Vorkehrungen beantragen, indem sie auf den folgenden Link klicken, das Antragsformular für Vorkehrungen ausfüllen und die Anfrage über die Schaltfläche „Senden“ auf der Seite absenden unten im Formular. Wenn Sie Google Chrome oder Mozilla Firefox verwenden, laden Sie bitte das Formular zuerst herunter: Klicken Sie hier, um auf das Formular zuzugreifen oder es herunterzuladen [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Sie können auch hier klicken, um auf die ADAAA-Unterkunftsrichtlinie von Conduent zuzugreifen [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].
Responsibilities
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes, examining each as a specific case
- Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Gathers all necessary information to update the database
- Explains company policies to customers as required
- Guides end-to-end resolution of customer issues, seamlessly and efficiently
- Supports and mentors less experienced team members
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Proficient in a range of operational processes through prior job-related experiences and training.
- Completes assignments and guides the work of peers and other team members.
- May work cross-functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
- Has developed skillset in a range of processes, procedures, and systems
- Acts as a technical expert in an area.
- Understanding of how teams integrate and work best together to support the achievement of company goals
- Impacts own team and other teams whose work activities are closely
- Impacts the end-user for a more efficient and pleasant experience.
- Serves as a team head and may allocate work.
- May give subject matter guidance to junior team members.
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.
- Exchanges ideas and information effectively.
- Warm and patient demeaner, showing empathy and understanding to the end user.