RN – Registered Nurse Navigator Triage – Population Health

R-94434 Location: Work from home (Pennsylvania)  Shift: Rotation (United States of America)  Scheduled Weekly Hours: 36  Worker Type: Regular  Exemption Status: No  Job Summary: We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.  Job Duties: Provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients’ acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.   This role is full-time, 36 hours weekly; 12/hour shifts; Days/Nights. Hours are either 7:00a-7:30p or 7:00p-7:30a with weekend and holiday rotation.   Benefits at Geisinger: We offer a comprehensive benefits package starting on day one, including:

• Health, dental, and vision insurance
• Three medical plan choices, including expanded network options
• Pre-tax savings plans (FSA & HSA)
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with automatic Geisinger contributions
• Generous PTO that accrues quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program with financial incentives
• Family-friendly support: adoption/fertility assistance, parental leave, military leave, and Care.com membership
• Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more

  Job Duties:

• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
• Provides education to patients and families.
• Schedules, or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
• Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.
• Explains medical conditions.
• Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
• Ensures that all patient documentation is completed and routed in a timely manner.
• Suggests issues of improvement and offers solutions to the issues.
• Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.

    Position Details: Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.   Education: Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred)  Experience: Minimum of 3 years-Nursing (Preferred)  Certification(s) and License(s): Basic Life Support Certification - Default Issuing BodyDefault Issuing Body, Licensed Registered Nurse (Pennsylvania) - RN_State of PennsylvaniaRN_State of Pennsylvania  Skills: Clinical Skills, Healthcare Industry, Medical Devices And Tools, Patient Safety  OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

    We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.   We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.