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[Remote] Manager, Regional Service (Home Warranty)
Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Regional Service Manager (RSM) is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction while driving performance through data analysis and team leadership.
Responsibilities
- Responsible for managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience. 40%
- Responsible for analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities. 30%
- Responsible for managing a Staff Service Recruitment and Service Locater Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLA’s are met, allowing achievement of objectives and goals. 10%
- Responsible for budgets, productivity goals and process improvement goals. 10%
- Provide periodic reports, presentations, business plans, updates on productivity and cost reduction initiative and team performance. 10%
Skills
- Minimum 3 years' experience in vendor management and on-site service delivery that includes prior experience in working with third party service providers who provide in-home repair services for major appliances or Consumer Electronics products
- Very strong communication skills with the ability to communicate upwards two levels and to represent the organization at these levels, both internally and externally with customer and clients
- Prior fiduciary and/or P&L responsibilities with experience in managing overall service claims costs and cost center expense
- Demonstrated high level of experience in MS Excel, MS Access or other similar tools and applications. Able to build and run queries and have strong technical skills
- Prior experience in managing workgroups and be able to demonstrate proficiencies in motivating teams, setting goals and expectations, and holding individuals accountable to goals
- Experience in process improvement and project management, with the ability to query and organized data, analyze problems, identify contributing factors, and develop and execute solutions
Company Overview
Company H1B Sponsorship