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Remote Customer Service Representative – Part-Time
Job Summary
Progressive Technology is seeking a dedicated and professional Remote Customer Service Representative (Part-Time) to join our growing team. This role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and want to build their careers in a flexible, remote-first environment. As a vital member of our support team, you will assist customers with inquiries, product questions, and basic troubleshooting—all from the comfort of your home.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Handle customer complaints with empathy and patience, providing timely and effective resolutions.
Maintain up-to-date knowledge of products and services to assist customers efficiently.
Document all customer interactions accurately using internal systems.
Escalate unresolved issues to the appropriate department in a timely manner.
Meet performance metrics including response time, customer satisfaction scores, and resolution rate.
Required Skills and Qualifications
Excellent verbal and written communication skills in English.
Strong active listening and interpersonal abilities.
Proficiency with computer systems and ability to navigate multiple software platforms simultaneously.
Ability to remain calm and professional in high-pressure or emotional situations.
Self-motivated, reliable, and able to work independently with minimal supervision.
Experience
Minimum 6 months to 1 year of experience in a customer service or support role (preferred but not mandatory).
Freshers with strong communication skills and a willingness to learn are welcome to apply.
Working Hours
Part-Time: 20–25 hours per week.
Flexible scheduling available, including evenings and weekends.
Ideal for students, stay-at-home parents, or individuals seeking supplementary income.
Knowledge, Skills and Abilities
Familiarity with CRM tools and virtual communication platforms (e.g., Zendesk, Freshdesk, Slack, Zoom).
Basic understanding of customer service principles and conflict resolution strategies.
Ability to prioritize tasks, manage time effectively, and work in a fast-paced remote environment.
Positive, can-do attitude with a customer-centric mindset.
Benefits
Work-from-home flexibility with zero commute.
Competitive hourly compensation.
Paid training and continuous learning opportunities.
Opportunity to transition into full-time roles based on performance.
Supportive team environment with regular virtual check-ins and activities.
Why Join Progressive Technology?
At Progressive Technology, we believe that customer satisfaction starts with employee satisfaction. That is why we invest in your growth and well-being. Whether you are launching your career or looking for a meaningful part-time role, you will find a supportive, tech-forward workplace with a culture of respect, innovation, and inclusivity.
How to Apply
If you are ready to bring your customer service skills to a forward-thinking tech company, we would love to hear from you.
📧 Send your updated resume to us with the subject line: Remote Customer Service Representative – Part-Time.
📠Applications will be reviewed on a rolling basis—early applications are encouraged.
