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Merchant Assistant Fd

May 9, 2026

General Summary:Merchandising Assistants provide diverse support for buyers in a dynamic and fast-paced work environment. Merchandise Assistants possess strong communication skills and act as a liaison between Buyers, internal business partners and our external supplier community. The ideal Merchandising Assistant is resourceful, confident in problem solving, well organized and a team player. Merchandising Assistant provide support relating to the efficient and profitable operation of their assigned departments and categories. The Merchandising Assistant will be ensuring and being responsible for key steps in our end-to-end business processes of Supplier Set Up, SKU Creation, PO Creation, Advertising, Billing and Customer Support. The Merchandising Assistant role is a steppingstone to careers at Family Dollar and the experience gained allows team members to transition into exempt roles with progressive responsibilities. Principal Duties & Responsibilities:1. Cultivate and collaboratively work to maintain relationships with Buyers, MA team and cross functional business partners. Become a go to resource and expert in your category and responsibilitiesa. Attend team and cross functional meetings, preparing any needed documentation and reports to support the agendab. Actively contribute – sharing insights, providing updates, capturing notes, actions and manage next steps2. Accountable for key responsibilities in the Supplier, SKU & PO creation and maintenance processesa. Act a project manager to ensure all tasks and deadlines are achieved. Kicking off the process with workflow submissions and performing any follow up as request work through each process.b. Supplier· Act as liaison between Data Management, Suppliers, Private Brands and THT· Vet all required paperwork and ensure it has been filled out and submitted correctly· Proactively communicates with suppliers, providing updates to suppliers as neededc. SKU· Responsible for follow-up online reviews and seasonal buys to ensure all items and documentation are maintained in trackers utilized by cross functional business partners· Communicate regularly and consistently with suppliers obtaining new product information, along with pricing, description, case pack, supplier, UDA and UPC updates, ensure work is submitted and completed by responsible team members· Owns compiling needed data and making decision on SKU attributes, ensuring accuracy rating of 90% or higher for new item set up/maintenance and price changes submissions· Partner with Data Management, Managers and other MAs if needed to prioritize and complete set upd. PO· Creates purchase orders in an accurate and timely manner for buyers across multiple departments.· Follows up on all late orders and upcoming shipments and completes balances as needed· Completes all purchase order modifications including but not limited to delivery extensions, cancellations, and cost & retail changes3. Responsible for sample and ticket processes· Manage VMR samples and processes· Collect, review and proof product samples, prior to shipment, to ensure all information is correct and in line with Family Dollar Guidelines. · Handle disposition of rejected samples. · Initiates ticket request to supplier, verify ticket scans and validate SKU information is correct. Last line of defense to ensure information is correct prior to shipping to stores.4. Manage the marketing projection tool - DemandTeca. Partner with Buyers and Suppliers to ensure accurate documentationb. Enter pricing, deals, projections, scan allowances and co-opc. Responsible for maintaining key tracking documents utilized in monthly financial roll ups5. Responsible for resolving customer complaints, issues and special requests· Partner with suppliers, Private Brands and Global Sourcing as needed based on complaints, issues and requests that arise· Provide compensation to customers to reimburse them for issues (Gift Card Program)· Track customer information creating a data base that allows team to review and analyze, finding patterns within customers/products and calling out opportunities to Leadership.6. Self directs personal and professional development to successfully transition into exempt roles with progressive responsibilities· Maintain proficiency in internal computer systems - Retek, Pro3, and SharePoint. · Utilize in house training site to continue personal development and hone skillset in Excel, Word, and SQL Developer.· Peer coach new MAs - provide training, support and guidance. Share your knowledge and expertise7. Other job-related duties as assigned Position Requirements:· 40+ work hours per week with ability to work consistently and independently in an office work environment or remote· Reliable transportation to and from office· Demonstrates a positive attitude towards working in a team environment; understands others’ roles; “rolls up his/her sleeves” when necessary, in order to get the job done· Seeks help from others when necessary· Accurately submits requests with 100% accuracy· Successfully meets and exceeds expectations by delivering superior customer service to all internal and external customers· Ability to prioritize projects, work independently and multi-task while maintaining focus and composure· Ability to effectively communicate with internal customers and vendors.· Demonstrates an outlook that doesn’t reflect a “that’s not part of my job” attitude when the need arises to assist with duties and responsibilities located outside of the assigned duties of the position· Crosstrain and serve as backup to other merchandise data related areas as needed Minimum Requirements:<ul><li>Education: High school or GED required, College Degree preferred</li><li>Experience: Retail experience is preferred</li><li>Job Related Skills: Proven track record in priority setting and managing multiple tasks and strong written and communication skills with excellent organizational skills. Applicants must have high attention to detail, strong work ethic and ability to work in a fast-paced environment. Knowledge of Microsoft Office Suite tools – Excel, Word, etc. is required</li></ul>Full time510 Volvo Parkway, Chesapeake, Virginia 23320Merchant ServicesFamily Dollar Full time510 Volvo Parkway,Chesapeake,Virginia 23320Merchant ServicesFamily Dollar

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...