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Investigator II

April 30, 2026

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the <a href="https://www.hhs.texas.gov/about/jobs-hhs/benefits-working-hhs" target="_blank" rel="noopener">Benefits of Working at HHS webpage</a>. Functional Title: Investigator II Job Title: Investigator II Agency: Health & Human Services Comm Department: DR4871 Administrative ONA Posting Number: 16049 Closing Date: 10/16/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $3,409.83 - $5,094.16 Pay Frequency: Monthly Salary Group: TEXAS-B-16 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 4616 W HOWARD LN BLDG 8 Other Locations: MOS Codes: 5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L 351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14 Brief Job Description: The Disaster Assistance Investigator II position performs complex investigative and supervisory work in the Other Needs Assistance ONA) provision of the Federal Assistance to Individuals and Households Program (IHP). This position oversees the management of disaster assistance related investigations and investigative staff, develops policy and procedures, and investigates complex and special cases of fraud, lost, stolen, and forged disaster assistance grant checks and funds recovery. This role also involves preparing restitution agreements and related documents to recover unauthorized benefits and submitting required information to appropriate agencies and private institutions to ensure the recovery and/or re-issuance of grant funds. Resolves issues to ensure clients receive funds or recovery of funds. May conduct criminal background research and investigations. The role requires researching and analyzing information to resolve issues, problems, and complaints. The National Emergency Management Information System (NEMIS) is used to document, update, and review case records. This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits. Essential Job Functions (EJFs): Investigates and documents evidence regarding alleged theft or violation involving agency programs. (15%) Supervises unit/staff including monitoring output and ensuring compliance with policies and procedures. (15%) Develops and maintains accounting systems, controls, policies, procedures, and records in conformance with state and federal standards. (10%) Tracks, monitors, plans, coordinates, or schedules activities on a complex level to ensure deadlines or requirements are met. (5%) Serves as liaison for assigned area on complex issues with agency staff or outside entities. (10%) Investigates and documents evidence regarding alleged theft or violation involving agency programs. (5%) Completes reports/forms to document findings or determinations (for example, for investigations, hearings, case actions. (10%) Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (15%) Provides instruction, guidance, or training to staff. (10%) Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (5%) Knowledge, Skills and Abilities (KSAs): Knowledge of: <ul> <li>Overall program, including federal and state guidelines, regulations, programs, policies, and procedures</li> <li>Federal, other state government, and private non-profit disaster recovery assistance agencies and programs </li> <li>Investigative practices and techniques</li> <li>Court procedures, practices and rules of evidence</li> <li>State criminal law violations pertaining to theft, forgery, and fraud</li> </ul> Skill in: <ul> <li>Interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements</li> </ul> <ul type="disc"> <li>Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.</li> </ul> <ul> <li>Working with the public and public groups.</li> <li>Communicating orally and in writing</li> <li>Mathematical computations</li> </ul> Ability to: <ul> <li>Monitoring unit operations and observing employee performance, including documenting observations.</li> <li>Conduct interviews and gather facts</li> <li>Effectively coordinate with internal and external partners on investigations related to fraud and re-issuance of grant funds.</li> <li>Evaluate findings and prepare clear and concise reports</li> <li>Listen, elicit and evaluate information, interpret terms, and resolve conflicting statements</li> <li>Navigate and interpret information on the Federal National Emergency Management Information System (NEMIS).</li> <li>Establish priorities relative to importance, setting goals, managing time efficiently, and completing work within required timeframes.</li> <li>Conduct investigations and interpret and apply laws and regulations </li> </ul> Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: High School graduate or equivalent. Experience with windows-based software preferred. Experience in investigative data analysis or research report writing or previous disaster assistance experience. Experience supervising a team. Experience training others. Additional Information: Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This position is eligible for State of Texas employee benefits. Candidates for positions with ONA must pass a FEMA background check. FEMA’s suitability determination is required to issue credentials for access to data, records, and systems which requires U.S. citizenship. The job offer depends on receiving full suitability clearance from FEMA. This position requires working beyond normal work hours, including holidays and weekends. During periods of high-volume disaster response, the work schedule will extend to six days a week with 10-hour shifts between 7:00 AM and 7:00 PM. Additional overtime may be available.Review our <a style="color:blue;text-decoration:underline" href="https://ng.accesshr.hhsc.state.tx.us/user_guides/documents/Tips%20for%20Success%20When%20Applying%20at%20DFPS_%20DSHS_%20and%20HHSC.pdf" target="_blank" rel="noopener">Tips for Success when applying for jobs at DFPS, DSHS and HHSC</a>. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at <a style="color:blue;text-decoration:underline" href="https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/" target="_blank" rel="noopener">Texas State Auditor's Office - Job Descriptions</a>. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. <a style="color:blue;text-decoration:underline" href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uscis.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2Fform%2Fi-9.pdf&data=05%7C01%7CJoann.Walker%40dfps.texas.gov%7Caeee6740fb464b51a72a08da3cff25d3%7C0915ef3812cd4561ab809c7f41bfb31e%7C0%7C0%7C637889363785375919%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vA6dFbaAUdZ6oCbSKslzR3%2F8xTEAzjkwTrQEIFYxnfU%3D&reserved=0" target="_blank" rel="noopener">Download the I-9 Form</a> Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...