[Hiring] Nurse Case Manager @The Cigna Group

Role Description

The Nurse Case Manager serves as a customer advocate, partnering with members, families, and providers to coordinate care and support navigation of the healthcare system. This role focuses on whole-person health, behavior change, and delivering high-quality, customer-centered outcomes aligned with Care Solutions cultural beliefs.

Position Scope

  • Hours for the position: Must be able to work an 8-hour shift between the business hours of 9a-9p EST.
  • Flexibility is required to meet business needs.
  • Must be open to work evenings.

Key Responsibilities

  • Partner with customers to develop, implement, and document individualized care plans.
  • Use motivational interviewing, behavior change strategies, and shared decision-making to support health goals.
  • Coordinate care with providers, caregivers, and internal clinical partners to support whole-person health.
  • Engage customers through telephonic, digital, and written communication channels.
  • Track and document activities, outcomes, and progress in medical management systems.
  • Follow standard operating procedures and meet defined case management performance measures.
  • Maintain clinical expertise through required training and continuing education.

Qualifications

  • Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory.
  • Minimum of two (2) years of full-time direct patient care experience as an RN.
  • Nursing degree from an accredited nursing program.
  • Ability to work an 8-hour shift between 9:00 a.m. and 9:00 p.m. EST, including evenings as business needs require.
  • Strong communication skills across telephonic and digital platforms.
  • Proficiency with Microsoft Word, Excel, Outlook, and clinical documentation systems.

Preferred Qualifications

  • Case management certification (URAC-recognized) obtained within four (4) years of hire.
  • Experience working in remote, telephonic, or digital care management environments.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
  • Demonstrated ability to work effectively with culturally diverse populations.
  • Flexibility to support non-standard shifts or occasional on-site meetings or audits.

Requirements

  • If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

  • Comprehensive range of benefits focused on supporting whole health.
  • Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
  • 401(k) plan.
  • Company paid life insurance.
  • Tuition reimbursement.
  • A minimum of 18 days of paid time off per year and paid holidays.
  • Annual salary range of 77,500 - 129,100 USD, depending on relevant factors.
  • Eligibility to participate in an annual bonus plan.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...