Fullstack Software Engineer (x/f/m) - Claims Management

<h2><strong>You. Better. With Alan.</strong></h2><p style="min-height:1.5em">Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.</p><p style="min-height:1.5em"><strong>Our mission:</strong> Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.</p><p style="min-height:1.5em">By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.</p><p style="min-height:1.5em"><strong>We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.</strong></p><h2><strong>How we work: our Leadership Principles</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Mission is the Boss</strong> — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.</p></li><li><p style="min-height:1.5em"><strong>Distributed Ownership</strong> — Accountable enlightened despots: everyone owns their decisions and results.</p></li><li><p style="min-height:1.5em"><strong>Radical Transparency</strong> — All information is accessible and written-first, so everyone can make the best decisions asynchronously.</p></li><li><p style="min-height:1.5em"><strong>Always Growing</strong> — Direct, positive, and caring feedback, combined with self-growth ownership.</p></li></ul><h1><strong>🚀 What you'll build and who you'll work with</strong></h1><p style="min-height:1.5em">You would join the team called “<strong>Claims Management</strong>”, in charge of refunding <strong>€350M+ of healthcare expenses</strong> every year to <strong>1M+ members</strong> across France, Belgium, Spain, and Canada.</p><p style="min-height:1.5em">Our mission is to refund each member as fast as we can and the right amount, while being cost-effective for Alan.</p><p style="min-height:1.5em">We have internalized all the critical parts to handle health claims, which makes this product division a technical, deep, and exciting place to work.</p><p style="min-height:1.5em">Claims Management contains several product crews, notably:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/alan/working-on-document-processing-early-2023-88f642627ec0"><strong>Document processing</strong></a>: 2M documents received every year. We automatically parse a good portion of them with LLMs but we want to go further.</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/alan/claim-engine-saving-60-k-year-by-avoiding-unnecessary-recompute-dbbbb9f52de7"><strong>Claims experience</strong></a><strong>:</strong> Building the most memorable and straightforward experience for our members to understand their guarantees and get a claim refunded. Across 4 different countries, mobile and desktop.</p></li><li><p style="min-height:1.5em"><strong>Payments:</strong> Building a payment infra & source ingestion system to make sure our members get refunded super fast or better, they don’t need to advance the money.</p></li><li><p style="min-height:1.5em"><strong>Fraud fighting:</strong> 4M€ saved in 2024 with an internal stack combining Machine learning scoring, anomaly detections, and manual investigations</p></li></ul><h1></h1><h1><strong>⭐ Is it you we’re looking for?</strong></h1><p style="min-height:1.5em">We are looking for engineers with 3+ years of experience who get excited about <strong>building complex systems</strong> that need to work perfectly <strong>24/7 every day</strong> of the year despite being on a high-growth trajectory.</p><p style="min-height:1.5em"><strong>We value:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Passionate about creating<strong> delightful products with exceptional user experiences,</strong> you understand what it takes to build delightful user experiences at scale<strong>.</strong></p></li><li><p style="min-height:1.5em">Good experience building and shipping <strong>web applications</strong></p></li><li><p style="min-height:1.5em">You're genuinely interested in the business side - understanding conversion funnels, marketing metrics, and what drives growth</p></li><li><p style="min-height:1.5em"><strong>Clear progression in your career</strong> - increasing responsibility, scope, and impact over time.</p></li><li><p style="min-height:1.5em">Open to working with TypeScript and Python in a cross-platform environment, familiar with modern web technologies, and proficient in Object-Oriented Programming (Python, Java, Swift, Kotlin, or C#).</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Self-starting and entrepreneurial.</p></li><li><p style="min-height:1.5em">Humble and still willing to grow (no matter your seniority!).</p></li><li><p style="min-height:1.5em">Collaborative, enthusiastic about teamwork, learning, and teaching.</p></li><li><p style="min-height:1.5em">English working proficiency</p></li></ul><p style="min-height:1.5em"><strong>Mission Alignment:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Healthcare technology excites you</p></li><li><p style="min-height:1.5em">Leveraging AI to redefine our roles and unlock scalability</p><p style="min-height:1.5em"></p></li></ul><h1><strong>⭐ The Engineering team ⭐</strong></h1><p style="min-height:1.5em">In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!</p><p style="min-height:1.5em">Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.</p><p style="min-height:1.5em">We move fast, with a lot of ownership, and are proud to tackle big problems!</p><p style="min-height:1.5em">Our process is very simple: those who make product decisions are the same ones who build them.</p><p style="min-height:1.5em">Our stack is React, Python/Flask, PostgreSQL in a monorepo. We deploy daily and believe in distributed ownership - you build it, you own it.</p><p style="min-height:1.5em">Want to know more? Read <a target="_blank" rel="noopener noreferrer nofollow" href="https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan">this article</a> if you want to discover how life as an Engineer at Alan and <a target="_blank" rel="noopener noreferrer nofollow" href="https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c">this article</a> on our Engineering career path.</p><h1><br><strong>🌍 How we work</strong></h1><p style="min-height:1.5em"><strong>Location</strong>: You must be legally eligible to work in France, Belgium, or Spain.</p><p style="min-height:1.5em"><strong>Remote</strong> <strong>work</strong>: We offer remote work flexibility, but we value in-person collaboration</p><p style="min-height:1.5em"></p><h1><strong>🎯 Important note: we hire people, not roles.</strong></h1><p style="min-height:1.5em">If you're excited about this opportunity but don't check every box, <strong>we'd love to hear from you</strong>. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.</p><p style="min-height:1.5em"><strong>If you identify yourself as a woman</strong>: Did you know that research shows women often apply only when meeting 100% of requirements?</p><p style="min-height:1.5em"><strong>Remember, this is just a guide, not a checklist. </strong>We'll be thrilled to receive your application!</p><p style="min-height:1.5em">🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info.</p><p style="min-height:1.5em"></p><h2><strong>You want to know more about Alan?</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">🙌 <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/en/careers/a/salary-equity"><u>Perks & Benefits</u></a>: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.</p></li><li><p style="min-height:1.5em">🤘 <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/en/about/a/leadership-principles"><u>A strong culture</u></a>: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>🔄 A quick note about the process</strong><br><em>Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas </em><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.notion.so/alaninsurance/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?source=copy_link"><em>here</em></a><em>. </em></p>