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Digital Workplace Collaboration Technology Manager

April 10, 2026

Cooley is seeking a Digital Workplace & Collaboration Technology Manager to join the Technology Platforms & Applications team.

Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, The Digital Workplace & Collaboration Technology Manager will lead the strategy, architecture, technical and operational execution of the firm’s digital workplace platforms, with a focus on Microsoft 365 digital workplace and collaboration solutions. This role is responsible for shaping how the firm designs, governs, and optimizes Microsoft 365 collaboration and digital workplace solutions for effective use and adoption. The manager will provide both hands-on technical depth and strategic oversight, balancing immediate operational needs with long-term planning. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Platform Ownership & Strategy

Serve as the technical and operational owner for Microsoft 365–based collaboration and digital workplace platforms including Microsoft Teams, OneDrive, Exchange Online, and other solutions as deemed necessary for the firm’s Digital Workplace strategy
Manage the licensing of Microsoft 365 collaboration and digital workplace technologies
Define and maintain the architectural standards, governance models, and best practices for Microsoft 365 collaboration and digital workplace solutions to ensure effective adoption and safe use of these platforms
Own the Microsoft 365 collaboration and digital workplace roadmap, aligning platform evolution with firm business needs and Digital Workplace Strategy

Governance & Compliance

Partner with security and information governance teams to ensure all solutions meet firm and regulatory standards
Establish and maintain governance frameworks for site and team provisioning, information architecture, permissions and access models, content lifecycle and retention

Technical Leadership

Establish and maintain technical playbooks, documentation standards, and operational procedures
Define and support a Tier 3 (T3) escalation model, while enabling effective knowledge transfer to Tier 1 and Tier 2 support teams to reduce unnecessary escalations
Oversee Exchange Online configuration as it relates to collaboration, calendaring, shared mailboxes, and M365 Groups
Coordinate development and delivery efforts across internal and external technical teams
Act as an escalation point for complex system issues, performance tuning, and platform troubleshooting

Team Leadership

Set technical direction, standards, and priorities for the team
Serve as subject matter expert for Microsoft 365 collaboration technologies
Serve as direct supervisor and mentor to direct reports
Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
Support business professional development and continued educational opportunities
In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
All other duties as assigned or required

Skills and experience:

Required:

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
5+ years applicable experience in the field (e.g., enterprise architecture, solution design, and/or digital workplace engineering). Senior level candidates considered with 7+ years applicable experience.
Deep technical expertise in Microsoft 365 collaboration platforms, including Microsoft Teams, OneDrive, Outlook/Exchange Online, and other M365 solutions
Strong understanding of Microsoft 365 governance, environment management, and licensing models

Preferred:

Bachelor’s degree
Supervisory experience
Experience driving adoption and user enablement of Microsoft 365 collaboration platforms and digital workplace technologies
Understanding of identity management, data compliance, and information security in cloud environments
Familiarity with Copilot, Microsoft Graph, and collaboration analytics
Background in information architecture and enterprise content management
Experience partnering with security, information governance, and infrastructure teams in regulated environments
Experience leading technical staff, cross-functional teams and managing external development partners

Competencies:

Ability to translate business needs into technical solutions
Strategic thinker with strong architectural and analytical skills
Excellent problem-solving and decision-making ability
Proven leadership and mentoring skills
Exceptional collaboration and communication with technical and non-technical teams
Self-directed, adaptable, and able to manage multiple priorities
Service-oriented mindset with high accountability and ownership
Entrepreneurial by nature
Excellent attention to detail
Exceptional interpersonal and communication skills with ability to facilitate and solve problems
Ability to organize, prioritize and coordinate multiple activities often under tight timelines
Ability to drive projects to completion and achieve goals
Strong judgment
Team-player with collaborative spirit
Unwavering ability to handle and maintain confidentiality regarding firm information, projects,
client data
High level of professionalism at all times
Ability to lead through influence and develop talent
Proactive, analytical mindset
Effective presentation skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...