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Department Specialist/Customer Service Representative II (Business License)

April 13, 2026

<ul style="padding-left: 2rem; margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true"><li><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: left;">This is a PARS (Public Agency Retirement System) non-benefited, budgeted position and is limited to 999 hours per fiscal year; this is not a PERS eligible position.</div></li><li><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: left;">This is a temporary position, and the work assignments are expected to conclude in the fall or winter of 2026</div></li><li>This Part-Time Schedule is tentatively : Monday–Thursday, 8 a.m. – 2:30 p.m., and is an in-office position; no remote work will be approved.</li></ul>Under supervision, the Customer Service Representative II performs a variety of customer service duties including a wide variety of accounts receivable, account maintenance, data entry, billing, and public contact work.Distinguishing characteristicsCustomer Service Representative II: This is the full journey level class in the Customer Service Representative series performing the full range of customer service duties including cashiering, data entry, billing, public contact, and general office support duties with only occasional instruction or assistance. Positions at this level are distinguished from the Customer Service Representative I level by the performance of the full range of duties as assigned, working independently, applying well developed customer service knowledge, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Customer Service Representative II level are normally filled by advancement from the Customer Service Representative I level.The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.General Functions:Performs a full range of customer service duties; responds to customer questions on the phone, at the counter, and/or electronically; updates customer-facing resources for area of responsibility; researches, resolves, and responds to customer concerns and complaints; explains departmental policies and procedures to the publicIdentifies and develops process improvements and service delivery solutions for functional area of responsibility.Serves as cashier; accepts and applies over the counter payments for a variety of City services depending on area of assignment; enters payments into computer; balances receipts, counting and verifying money received; prepares deposits.Operates computer terminal to enter payments, new account and/or license information, changes to existing accounts or licenses, and related information.Issues payments for petty cash vouchers; submit petty cash reimbursement forms; order cash; balances petty cash.Participates in the preparation and maintenance of a variety of files, logs, records, and reports; prints and distributes reports; participates in the auditing of a variety of reports depending on area of assignment; identifies and corrects errors and reconciles discrepancies.May generate and mail periodic computer billings and correspondence including delinquent and courtesy notices.Monitors and maintains adequate quantities of supplies and forms; revises and stocks information sheets.Receives and processes incoming mail and returned mail.May serve as a department liaison on projects, programs, and workgroups.Performs related duties as required. Economic Development/Business License Functions:Receives and processes business license applications and business license renewals; verifies accuracy of information on applications, collects business license tax fees, and posts payments; routes applications to appropriate departments for review and action, researches, recommends solutions, and resolves Business License account problems.Refers new business license applications to other City departments and outside agencies to expedite the application process; informs business license applicants of services, economic development, tourism, and marketing resources available to them.Assists in training new and current employees in the proper operation of the department and software systems.Performs daily audit process; verifies payment batches and balance daily deposits.Reconciles and adjusts customer accounts; accesses penalties for late business license payments.Processes and prepares business license renewals, new business licenses, and delinquent business licenses for sending each month; e-mail, print and/or mail business licenses.Processes daily permits for nonprofit organizations and special events.Computes and issues or authorizes refunds of deposits and business license fees.Customer Services Representative I/II Education/Training: Equivalent to the completion of the twelfth grade. Customer Services Representative II Experience: Two years (full-time equivalent) of responsible experience performing duties comparable to a Customer Service Representative I in the City of Escondido or comparable experience performing clerical accounting duties involving considerable public contact.NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.SELECTION PROCEDUREApplications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list.All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment.Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCEEligible individuals are those who meet the following criteria:<ul style="margin-bottom: 3pt;"><li>Served in the U.S. armed forces</li><li>Received an honorable discharge</li><li>Did not retire from military service</li><li>Seeking employment with the City of Escondido for the first time.</li></ul><div>Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The <a href="http://www.escondido.org/" target="blank">City of Escondido</a> is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...