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Analyst, Clinical Quality (Nurse Practitioner)
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
We are currently hiring an Analyst, Clinical Quality who will report into our Director, Clinical Quality to join our Clinical Quality team. This role will collaborate and contribute to the overall clinical quality program including chart audits, monitoring quality metrics, and continuous performance improvement for all clinical services and for the medical provider team. We are looking for a creative, dedicated and driven individual who ensures quality principles are applied in all duties, is passionate about healthcare quality, and loves solving problems through innovative solutions.You Will:
- Monitor clinical quality through evaluation of completed clinical visits against approved clinical guidelines
- Participate in ongoing quality improvement processes (i.e., reconsideration flow)
- Demonstrate expertise in correlating data trends to implementation of clinical practice behaviors
- Collaborate with key internal clinical and business operations team members for strategic direction and operational logistics of new clinical initiatives
- Maintain consistent communication with key internal stakeholders
- Maintain highly organized and accurate documentation on all quality metrics and performance improvement initiatives
- Perform research and documentation for service expansions
- Other duties as needed
You Have:
- Nurse Practitioner with 5+ years of experience in healthcare field
- Working knowledge of clinical best practices and performance improvement
- Creative and practical operationalization of clinical services/care
- Familiarity with relevant tools and programs (i.e. Epocrates, Excel)
- Self-starter aptitude and ability to work independently: you’ll be working in a fast-paced environment and managing competing priorities
- Willingness to grow, learn, and work as a member of a cross-functional team
- Past experience in Clinical Quality & Clinical Education is helpful but not required
- Bilingual (Spanish) a plus
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
